Need Help?
FAQs
Welcome to our FAQ page. Here you’ll find answers to common questions about our jewelry, services, and client experience. We hope this section is helpful as you explore our world of fine craftsmanship. If you don’t see what you’re looking for, feel free to reach out — my team and I are always happy to assist you personally.
1. What types of jewelry do you offer?
Exquisite, handcrafted, and entirely original.
At Kaufmann de Suisse, we offer a curated collection of fine jewelry including custom engagement rings, wedding bands, statement necklaces, gemstone earrings, and bespoke creations — each crafted with rare materials and artistic precision.
2-Do you provide custom jewelry design services?
Yes — custom design is our specialty. From concept to creation, we work closely with you to bring your vision to life, using only the finest gemstones and craftsmanship.
3. What are your store hours?
In Season (Nov 1 – April 30):
Monday–Saturday | 10:00 AM – 5:30 PM
Summer & October:
Tuesday–Saturday | 11:00 AM – 5:00 PM
Closed in August & September.
Private appointments are available by request.
4-What is your return policy?
Custom orders are final sale, but we are happy to work with you to ensure satisfaction. In-store purchases may be exchanged if the piece is not quite right, and for online orders, returns are accepted within 15 days if the tamper-proof tag remains intact.
5. Do you offer jewelry repair services?
Yes. Our master jewelers are skilled in fine repairs, from stone resetting and prong work to full restoration. Even if the piece wasn’t purchased from us, we’re happy to assess it.
6-Can I purchase jewelry online?
Select pieces are available through our website with secure, insured shipping. For exclusive or custom pieces, we invite you to contact us for a personalized consultation.
7. Do you provide jewelry appraisals?
Yes, conducted by our expert gemologists. We provide comprehensive appraisals for insurance, estate, or resale purposes — even for pieces not purchased from us.
8. Do you accept international orders?
Yes. We offer insured international shipping and personalized service for clients worldwide. Private concierge support is available for high-value purchases.
9. Is your boutique wheelchair accessible?
Yes, our Delray Beach location is fully accessible. Please let us know if we can accommodate any special needs prior to your visit.
10. How can I contact you?
Phone: (561) 832-4918
Monica Kaufmann (Owner): (561) 452-6120
Email: monica@kaufmanndesuisse.com
Address: 127 NE 2nd Ave, Delray Beach, FL 33444
11. Do you offer gift wrapping services?
Yes. All pieces are beautifully wrapped in our signature packaging, with complimentary gift wrapping available upon request.
12. Can I schedule a private consultation?
Absolutely. We offer in-person and virtual consultations with Monica Kaufmann or a member of our expert team. Contact us to schedule a private appointment.
13. What is your warranty policy?
We offer a lifetime craftsmanship warranty. Repairs due to manufacturing defects are covered, and we offer ongoing maintenance and complimentary cleanings for all our clients.
14. Do you offer financing options?
While we don’t use third-party financing companies, we’re happy to secure your piece in our safe while you pay over time. Many clients also use their own credit card arrangements.
15. Are your gemstones ethically sourced?
Yes. All our diamonds comply with the Kimberley Process, and we work exclusively with trusted partners who meet the highest ethical and environmental standards.
16. Can I customize an existing design?
Yes. We’re happy to adapt our signature designs to suit your preferences — whether it’s adjusting a stone, changing the metal, or adding a personal detail.
17. How long does a custom piece take to create?
Typically 4–8 weeks, depending on design complexity and stone availability. We will always provide a clear timeline during your consultation.
18. Do you work with heirloom stones or family jewelry?
Yes. We’re honored to repurpose heirloom stones into fresh, modern designs while preserving their sentimental value.
19. Do you offer jewelry cleaning and maintenance?
We do. Complimentary cleanings and inspections are available by appointment to help keep your piece brilliant and secure.
20. Are your designs available anywhere else?
Our designs are exclusive to our boutiques in Delray Beach and Montreal. We do not wholesale or mass-produce — ensuring your jewel remains as rare as it is beautiful.
Need Help?
FAQs
Welcome to our FAQ page. Here, you’ll find answers to some of the most common questions about our jewelry, services, and client experience. If you don’t see your question below, we invite you to contact us directly — we’re always happy to assist.
1. What types of jewelry do you offer?
At Kaufmann de Suisse, we offer exquisite, one-of-a-kind fine jewelry designed for those who value artistry, rarity, and timeless elegance.
2. Do you provide custom jewelry design services?
Absolutely. Custom design is at the heart of what we do at Kaufmann de Suisse. We specialize in transforming your vision — whether it’s a dream engagement ring, a family heirloom reimagined, or a piece inspired by a moment in your life —
3. What are your store hours?
At Kaufmann de Suisse, we tailor our hours to reflect the rhythm of the seasons — always with your comfort and convenience in mind.
4. What is your return policy?
At Kaufmann de Suisse, every piece of jewelry we create is a work of art — crafted with intention, precision, and meaning. As such, our return policy reflects the bespoke nature of our work and our deep commitment to client satisfaction.
5. Do you offer jewelry repair services?
yes, we do — and with the same meticulous care and expertise that defines every piece we create.
6. Can I purchase jewelry online?
Yes, you can. Select pieces from our boutique collection are available for purchase directly through our website, offering clients around the world access to the elegance and craftsmanship of Kaufmann de Suisse.
8. Do you accept international orders?
Yes, we are proud to serve discerning clients around the world. At Kaufmann de Suisse, luxury knows no borders. We are pleased to offer international shipping on select pieces from our online collection, with secure, insured delivery and full tracking provided. Each order is carefully packaged and accompanied by a certificate of authenticity, ensuring your piece arrives in perfect condition — no matter where you are.
9. Is your boutique wheelchair accessible?
Yes, it is. Our Delray Beach boutique is fully wheelchair accessible, and we are committed to making every client feel welcome, comfortable, and cared for.
10. How can I contact you?
We would be delighted to connect with you.
Phone:
📞 Boutique: (561) 832-4918
📱 Monica Kaufmann (Owner): (561) 452-6120
Whether you’re calling to schedule a private appointment, inquire about a piece, or begin the custom design process, we’re here to assist you personally.
11. Do you offer gift wrapping services?
Yes, we do — and it’s as luxurious as the jewelry itself.
Every Kaufmann de Suisse piece is elegantly presented in our signature packaging, designed to reflect the beauty and sophistication of what lies within. Upon request, we are delighted to offer complimentary gift wrapping, complete with fine paper, ribbon, and personalized touches for any occasion.
12. Can I schedule a private consultation?
Absolutely — in fact, we encourage it.
At Kaufmann de Suisse, we offer private consultations by appointment for clients seeking a more personalized and exclusive experience. Whether you’re dreaming of a custom creation, selecting a once-in-a-lifetime gift, or exploring rare gemstones, a private consultation ensures you receive our full, undivided attention.
13. What is your warranty policy?
At Kaufmann de Suisse, we stand proudly behind the quality and craftsmanship of every piece we create.
All of our jewelry is covered by a lifetime craftsmanship warranty, which ensures your piece is free from manufacturing defects in materials and workmanship. Should an issue arise due to a flaw in the way the piece was made, we will repair it at no charge.
14. Do you offer financing options?
While we do not partner with third-party financing companies, we are pleased to offer private, in-house payment arrangements for our valued clients.
If you find a piece you love — or are commissioning a custom creation — we are happy to secure it in our private safe while you make payments over time. This discreet, personalized approach allows you to acquire your jewel at your pace, without the need for outside financing or applications.
15. Are your gemstones ethically sourced?
Yes, absolutely. At Kaufmann de Suisse, we are deeply committed to ethical sourcing and responsible practices at every stage of our craftsmanship.
We source all our diamonds and gemstones exclusively from trusted partners who adhere to the highest ethical and environmental standards. Our diamonds comply fully with the Kimberley Process Certification Scheme, which prevents the trade of conflict diamonds and ensures that each stone is mined and distributed in a manner that respects human rights and international law.
16. Can I customize an existing design?
Yes, and we welcome it.
At Kaufmann de Suisse, many of our signature pieces begin as a spark of inspiration — and evolve into something uniquely personal. If you fall in love with one of our existing designs but wish to tailor it — whether it’s adjusting the gemstone, modifying the metal, resizing, or incorporating your own ideas — we are delighted to collaborate with you.
17. How long does a custom piece take to create?
Custom pieces typically take 4 to 8 weeks depending on complexity and gemstone sourcing. However, we prioritize quality over speed and will always communicate a clear timeline during your consultation.
18. Do you work with heirloom stones or family jewelry?
Yes. We are honored to work with heirloom gemstones and jewelry, either resetting them into a new design or transforming a vintage piece while preserving its emotional significance.
19. Do you offer jewelry cleaning and maintenance?
Absolutely. We recommend regular cleanings and inspections to maintain the brilliance and integrity of your piece. Complimentary cleaning is available by appointment for all Kaufmann de Suisse clients.
20. Are your designs available anywhere else?
Kaufmann de Suisse creations are available exclusively through our two boutiques — in Delray Beach, Florida and Montreal, Canada.
Each design is either entirely one-of-a-kind or crafted in very limited quantities, ensuring the rarity and individuality of every piece. We do not wholesale, mass-produce, or offer our jewelry through third-party retailers or online marketplaces.